Identification

Please bring 2 forms of identification such as:

• Driver’s licence or learner’s permit
• Medicare Card
• Passport (not more than three years expired)
• Birth Certificate
• Citizenship Certificate Visa (using foreign passport)
• ImmiCard

Usernames and Passwords

• MyGov (Visit my.gov.au to create an account)
• Personal email
• Apple ID for iPhone users

Additional Information

We can help you link your Medicare Service to MyGov but you may be asked to provide the following to further verify your identity.

• BSB and Account number of the bank account you have your Medicare payments returned to
• Pensioner Concession Card

Please install the following apps on your device

• Medicare Express Plus
• MyGovID
• ServiceWA

Note: 

• It is recommended that the ServiceWA app be installed on devices running the following operating systems:

  • Android version 10 or higher
  • iOS 14 or higher

• The myGovID app is compatible with most smart devices, and performs best when using:

  • iOS 13 or later on Apple devices
  • Android 10.0 or later. This excludes devices that use the Android Go operating systems, such as Android One.

  Newer operating systems allow you to use the app's improved functionality and security enhancements. You can still use the myGovID app on devices running an older operating system, however, you may experience unexpected errors.

•  MyGov and MyGovID are not the same thing. MyGov is accessed on an internet browser while MyGovID is an app used to verify your identity.

You will need to have your Medicare linked to your myGov account and the following apps installed on your device to proceed. 

• MyGovID
• ServiceWA

Access instruction here.